Oyster Loan Treating Customers Fairly

We operate a "Treating Customers Fairly" policy in order to understand the needs and interests of our clients and to serve them best. Treating customers fairly is core to our culture and how we behave and conduct our business.

Treating customers fairly policy takes into account, not only how we use our clients details, but how we deal with them at all stages of our business relationship. This includes:

• Clients can be confident that they are dealing with a firm where the fair treatment of customers is central to the business culture
• The client will receive the best service possible and their details will be referred to a reputable firm who will provide them with a suitable product or service to meet their needs and requirements
• Clients are provided with clear, non-misleading and un-biased information and are kept informed of progress as appropriate
• Clients receive a service which is of an acceptable standard and to a level they would expect
• Clients do not face unreasonable barriers in their dealings with us and are provided with clear communication routes and ability to make a complaint

All customers should be dealt with in a fair manner throughout their dealings with us.

Disclaimer

WARNING: Late repayment can cause you serious money problems. For more information, go to MONEYHELPER.ORG.UK.

Credit subject to status & affordability assessment by Lenders.

Oyster Loans is a credit broker and not a lender.

Think carefully before securing debts against your home. Your home may be repossessed if you do not keep up repayments on any debt secured against it.

Not all borrowers will qualify for a loan. The operator of this website does not engage in any direct consumer lending, we simply provide you a FREE loan brokering service. This means we don’t charge customers a fee for using our introducer services, but we receive a commission from lenders or other brokers if a customer enters into a consumer credit agreement with them following an introduction by us.